Order Policy

 

Last Updated: 02/20/2025

REFUND POLICY

IN MOST CASES, ALL SALES ARE FINAL. CERTAIN EXCEPTIONS APPLY IF ITEMS ARE DAMAGED/UNUSABLE. IF YOU HAVE QUESTIONS, EMAIL CUSTOMER SERVICE AT EMAIL UNAPPROVED@QUIET-SOULS.COM BEFORE MAKING YOUR PURCHASE.

For all refund issues pertaining to orders made via Quiet-Souls.com, we encourage you to contact us via our Contact Us page.

RETURN POLICY

We do not handle refunds for purchases made at independent retail locations. If you purchased a Quiet Souls product at a retail location, or through a website other than Quiet-Souls.com, you will need to deal directly with the store or website where you made the purchase, as we have no way to monitor what they do with our products after we ship to them.

DAMAGE POLICY

If you purchased from Quiet-Souls and something is wrong with your purchase you may be entitled to an refund/exchange as long as we are notified within 72 hours from delivery. Refunds are not guaranteed and no returns/exchanges will be granted if you have not contacted us within 72 hours of the delivery.

If a product arrives damaged/unusable, or your shipment is missing any products you must notify us within 72 hours of product arrival via email at unapproved@quiet-souls.com or our Contact Us page.

The email must contain:

  • Your order number in the subject line (i.e. “DAMAGED PRODUCT – ORDER #(Insert your order number)”

  • A description of what happened

  • Photo of the product in question

  • Photo of the box

Once we have received this information, a determination will be made. This review process can take up to 5 business days (sometimes longer depending on the issue) to complete. Not providing all of the requested information, if applicable, may result in an automatic denial of your request.

In the event of a valid exchange for broken or damaged products, return shipping will depend on the product(s) ordered, and the options available to us. Typically we will either send you a pre-paid shipping label for you to place on the return box or reimburse you for shipping. DO NOT SHIP ANYTHING BEFORE DISCUSSING SHIPPING DETAILS WITH US. If you ship the product back to us in a more expensive manner than otherwise available, you will be responsible for the difference between the higher and lower shipping rates.

All returns (if granted) are subject to a restocking fee of 15% and/or will be denied a refund for the shipping cost. This will be determined on a case by case basis.

We retain the right to deny any refund for any reason. We also retain the right to deny service or sales to any person(s), business, or entity for any reason.

CANCELATION POLICY

For order cancellations, reach out to unapproved@quiet-souls.com BEFORE your order ships out. There will be a 15% restocking fee as the remaining amount will be refunded. If you fail to reach out before shipment, reach out to support.